Privacy Policy

Truespeed Internet Services Inc. ("Truespeed") provides a broad range of telecommunications services to customers, including internet access and phone service in Canada. Truespeed is committed to maintaining the privacy, confidentiality, security and accuracy of customer and employee information.

This Privacy Policy is a formal statement of principles and guidelines concerning the minimum requirements for the protection of personal information. The objective of the Privacy Policy is responsible and transparent practices in the management of personal information, in accordance with provincial and federal legislation.

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: name, username or similar identifier.
• Contact Data: billing address, email address and telephone numbers.
• Financial Data: bank account and payment card details (used only to set up payment mandates and deleted thereafter).
• Transaction Data: details about payments and services you have subscribed to.
• Technical Data: internet protocol (IP) address and connection-related information.
• Communications Data: records of correspondence when you contact us by phone, email or web.

We will only use your personal data when the law allows us to. Most commonly we will use it to provide and administer your service, process payments, communicate with you about your account, comply with legal obligations, and improve our services.

Truespeed will not sell, rent or trade your personal information to third parties for their own marketing purposes.

We may share personal data with:

• Credit reference agencies (to carry out credit checks) and debt recovery agencies (if accounts become delinquent).
• IT and system administration service providers.
• Professional advisers including lawyers, auditors and insurers.
• Regulatory bodies and law enforcement agencies when required by law or valid legal process (e.g., warrant).

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under applicable Canadian privacy legislation you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your personal information.
• Lodge a complaint with a supervisory authority.

We will respond to all legitimate requests within 30 days. To exercise any of these rights, please contact us using the details below.

Truespeed is responsible for personal information under its control and has designated personnel accountable for compliance with this Privacy Policy. We use appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

Any changes we make to this Privacy Policy will be published on our website. You should check this page periodically for updates. We may also notify you of material changes by email if you are a current customer.

If you have any questions or requests regarding this Privacy Policy, please contact: