About Us

There are many providers of Internet, TV and Telephone, but only one Truespeed!

About Truespeed

Welcome to Truespeed, your trusted partner for high-speed wired internet across Ontario & Quebec and our rural wireless network around the Brockville, Ontario region. We’re more than just an internet provider; we’re a community-driven company committed to delivering innovative and reliable connectivity.

From our roots in community service to our exponential growth, our core values remain unchanged. We provide exceptional customer service while delivering on our promise of low pricing, without compromising on quality. As an Indy Internet Service Provider, we offer unparalleled customer care and transparent pricing without restrictive contracts, hidden fees, and price hikes after signup.

Driven by our unwavering commitment to empowering individuals and businesses, Truespeed offers an expansive range of services crafted to address the dynamic needs of our community. In addition to lightning-fast internet, seamless telephony, and captivating live streaming television, we provide comprehensive web design and hosting services along with professional IT managed solutions. With Truespeed, your digital experience is not just enhanced, it’s transformed.

At Truespeed, you’re not just a number – you’re family. Our expert staff ensure a seamless transition, treating you with the respect and appreciation you deserve. Join us in redefining internet service by choosing Truespeed and experience connectivity that puts you first!

Frequently Asked Questions

Have a question? Check out our FAQs for answers to our most common questions.

Truespeed is a leading provider of high-speed internet services, offering reliable connectivity for homes and businesses in our service areas.

We offer a range of internet plans tailored to suit different needs, from basic residential packages to robust business solutions. Our plans include options for varying speeds and usage requirements across fibre, cable, DSL/FTTN and regional rural wireless.

We understand that our customers have diverse needs, which is why we've expanded our portfolio to provide a comprehensive range of solutions for both homes and businesses including:

Telephony Services: We provide reliable phone connectivity for your home or office.  Whether you need a basic phone line or advanced features for business communication, we have flexible options to suit any requirement.

Live Streaming Television:  Delivering access to many popular mainstream TV channels, you can enjoy your favorite shows and movies with easy navigation through our intuitive guide.  Don’t have time to watch them live?  Record them on our state of the art digital PVR for later!

Full-Service Web Development and Hosting Solutions:  For those looking to establish or enhance their online presence, our team of experienced professionals can help you create a stunning website that reflects your brand and meets your goals. Plus, with our reliable hosting services, you can ensure that your website stays up and running smoothly.

IT Managed Solutions: Our support team will help your business manage the technology behind your network infrastructure effectively.  From developing an enhanced network security policy to ensuring the right software updates are performed, we can support your staff while ensure that your IT systems operate smoothly and securely.

At Truespeed, we're dedicated to meeting all your connectivity and technology needs, both online and offline. Whether you're a homeowner or a business owner, you can count on us to provide reliable, high-quality services that allows you to make the most of your digital experience.

Truespeed access is broadly available in regions across Ontario and Quebec.  To check availability in your area, please contact sales at (613) 865-7733 option 1 or websales@truespeed.ca for prompt assistance!

Truespeed stands out for its commitment to honesty, transparency, and exceptional customer service. We prioritize delivering fast and reliable internet without hidden fees or deceptive pricing tactics.

We believe in providing unrestricted access to the internet. Therefore, Truespeed does not impose data caps or engage in throttling practices that limit your online experience.

If you're experiencing connectivity issues, our customer support team is here to help. Please visit https://truespeed.ca/support/ for troubleshooting guides or helpful tips.  You may also contact our support team at support@truespeed.ca or (613) 865-7733, option 4.

Yes, you can easily upgrade or downgrade your internet plan based on your changing needs. Simply contact our sales team at sales@truespeed.ca or (613) 865-7733, option 1 and they'll be happy to assist you in finding the right plan for you.

Signing up for Truespeed is easy!  You can visit https://truespeed.ca/high-speed-internet/ to check availability and choose your desired plan.  You can also reach out to our sales team at sales@truespeed.ca or (613) 865-7733, option 1 for assistance with the sign-up process.

We know the big guys like trapping people into contracts. Does Truespeed force their clients to do the same?" and the body of the text to "At Truespeed, we place great value on our clients and believe in offering both flexibility and savings. The vast majority of our packages are available with contract-free options, giving you the freedom of no long-term commitments. Additionally, for those seeking even greater savings, some plans offer the option to lock in exclusive discounts.

Yes and no.  Truespeed delivers unparalleled transparency and genuine value to our customers.  Unlike the “big guys” who rely on deceptive tactics like artificially inflating prices only to offer meaningless discounts through bundled services, our pricing is honest and direct.

Our approach is straightforward: we don't play games with pricing.  We don't obscure the true cost of our services with smoke and mirrors. Instead, we offer competitive rates that reflect the actual value when bundling our streaming television packages.

While our genuine customer appreciation extends beyond pricing strategies, we reward loyalty by providing added benefits to our valued customers.  That's why we offer a permanent built-in $5 bundle discount for phone service, ensuring that our internet clients enjoy additional savings without the fear that it will be taken away some point in the future.

When you compare our plans side by side with those of the larger corporations, you'll quickly see why choosing Truespeed is the best choice. Not only will you experience significant cost savings, you'll also receive superior service and support tailored to your specific needs.

Truespeed prioritizes honesty, affordability, and customer satisfaction above all else.  We invite you to join the countless others who have made the switch and discovered why Truespeed is the premier choice for Internet, Streaming TV and Telephone service for homes or businesses alike!

No!  Truespeed does not even offer contracts on the vast majority of our products and in the rare event that we have contracts as an option, it’s only in place as a means of reducing the cost of the product.  In those cases, we can pay more of the cost if we have assurances a client is going to be around long enough for us to write off more of our costs over the contract term.  Contracts are rare and when an option, only there to reduce costs to our subscribers.  

Latest News

Stay up-to-date and ensure you never miss out on timely updates.

CRTC allows smaller internet companies to sell service over telecoms’ fibre networks

CRTC grants third-party access to fibre networks TORONTO – In

CRTC allows smaller internet companies to sell service over telecoms’ fibre networks

CRTC grants third-party access to fibre networks TORONTO – In

Cyber Security Threat Warning from Truespeed – PLEASE READ

Cyber security threats are disturbingly on the rise and at

Cyber Security Threat Warning from Truespeed – PLEASE READ

Cyber security threats are disturbingly on the rise and at

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