What is CASL?

Canada’s Anti-Spam Legislation (CASL) is federal law that protects Canadians from unsolicited commercial electronic messages. CASL requires organizations to obtain consent before sending commercial messages, identify themselves clearly, and provide a simple way to unsubscribe.

Our Commitment

Truespeed Internet Services is fully committed to complying with CASL.

Consent

We only send commercial electronic messages to individuals who have provided consent:

• Express consent: You have explicitly opted in to receive communications
• Implied consent: You have an existing business relationship with Truespeed

Message Identification

Every commercial message includes: clear Truespeed identification, our mailing address (803 Chelsea Street, Suite 1, Brockville, ON K6V 5T4), contact information, and a prominently placed unsubscribe mechanism.

Unsubscribing

• Click “Unsubscribe” in any commercial email
• Reply “STOP” to any commercial text
• Email websales@truespeed.ca with “Unsubscribe” in the subject
• Call (613) 865-7733

We process all unsubscribe requests within 10 business days.

Exemptions

Service-related messages (outage notifications, billing, security alerts) and responses to your inquiries are exempt from CASL consent requirements.

Questions

Contact websales@truespeed.ca or (613) 865-7733. Report spam to the CRTC Spam Reporting Centre.

Last updated: March 2026.