Welcome to Truespeed
Welcome to Truespeed!
You’ve made the switch — here’s everything you need to get the most out of your new internet service.
Your Getting Started Checklist
1
Test Your Connection
Run a speed test to confirm your internet is working at full speed. Connect via ethernet for the most accurate result.
2
Set Up Your Wi-Fi
Your modem’s Wi-Fi name and password are on the sticker on the bottom. Change your password for security via the modem admin page.
3
Register Your Account
Access your Client Portal to manage billing, view usage, submit support tickets, and update your account.
Meet Seeley — Your AI Support Assistant
Available 24/7 on our Support Hub to answer questions, troubleshoot issues, and connect you with a human when needed.
Troubleshooting
Wi-Fi slow? Connection dropping? Seeley walks you through fixes step by step.
Account Questions
Billing, plan changes, service details — ask Seeley or visit the Client Portal.
Remote Support
Our team can connect to your device remotely via Splashtop to diagnose and fix issues.
Love Your New Internet?
Help us help your neighbours — leave a review and earn $25 for every friend you refer.
Ready for Better Internet?
Check availability at your address. No contracts or commitments.