Complaints – CCTS

Truespeed believes in providing the highest level of service to our customers and takes pride in providing the same level of care to our subscribers that we would expect if the roles were reversed. If you believe we haven't met the highest standards in addressing your concern, here's what you can do.

We want to help you! The first step in providing a resolution is that we need to be made aware of your concern. As soon as you encounter an issue, please let us know. The best way is to call or email our technical support department, or message us through our Facebook page.

We are very proud of our Brockville, Ontario support team. Their passion for customer service is something they take very seriously, and they have a wide range of tools available to address your issue.

If after the appropriate amount of time and effort has passed and you feel that you have reached an impasse, you may request to speak with a technical support supervisor. Please understand that our support resources are finite — it may take up to two business days for a supervisor to be brought up to speed on your issue and call you back.

Our supervisors are trained to look for creative resolutions to address your concern and will make every effort to find a solution for you.

If you have followed the steps above and your concern remains unresolved after making a complaint to Truespeed, you may file a complaint with the CCTS. Please note that the CCTS generally requires that you first attempt to resolve the issue directly with your service provider.

To learn more about the CCTS or to file a complaint:

• Website: www.ccts-cprst.ca
• Toll-Free: 1-888-221-1687

At Truespeed, we genuinely care about the experience our customers have. We are a small, local team and your satisfaction matters deeply to us. If something has gone wrong, please give us the chance to make it right — we're committed to finding a fair resolution quickly.